Advanced digitalization, made to measure: data platforms, process automation and agentic AI, designed around the way you work.
Every system starts from a single data model. The management platform, field operations and documents work on top of it. AI and digital channels read the same data, and management sees everything in real time. Security and continuity protect the whole.
Every piece of information lives in one place. The management platform, websites, communications and dashboards read the same data model and always stay aligned.
We build with AI agents supervised by engineers. A custom system goes live within a season.
Every system monitors itself: signals, alerts and backups verified with real restores.
They cover the whole chain, from data to the boardroom. Each system combines them according to the company's priorities.
The operating system of your company, designed around your processes.
Planning, dispatching and execution of work in the field.
Documents are read, checked and filed by the platform.
Agents that work on company data through dedicated tools.
Digital channels fed directly by the platform.
Separate systems become a single database that management can read.
Verified security and guaranteed recovery.
Leadership and skills alongside your team.
The skills to use and grow the system stay inside your company.
Training is delivered personally by Lucio Patone.
Described by function. Client names stay confidential.
(Cultural and sports organization)
Member records, membership cards, courses, point of sale and online payments in one system, with the websites of both brands fed by the same data.
(Emergency repair services)
Every request is assigned to the best-suited technician by distance, rating and availability. Mobile app for technicians, real-time back office.
(Industrial sector)
Documents photographed on board the vehicles are read, matched against the plan and filed with no manual work.
(Heavy vehicle fleet)
Routes planned on the map with heavy-vehicle profiles, execution tracked by the app even without network coverage.
(Board of directors, industrial company)
Indicators built on production data, available to management with no manual extraction.
(Organization with a front office)
It answers recurring requests with official information and hands over to people the cases that need them.
(Non-profit, hospitality, fashion)
Content fully transferred from closed platforms to a fast, manageable architecture, in up to six languages.
(Industrial company)
Mapping against national requirements, complete dossier, technical and organizational measures.
Analysis of existing processes, data and systems.
The data model and the architecture of the system.
Successive blocks, each one live and useful on its own.
Ongoing management, monitoring and development over time.
It depends on the scope. As a rough guide:
A complete system grows block by block over a few months.
We start from what is already there. The system connects to existing software with two-way synchronization and works alongside it. Replacement, when it makes sense, happens one process at a time.
With a first meeting, also by video call, to understand the process you want to improve. Then comes the assessment, which ends with a document: scope, work blocks, timing and costs.
The work is divided into blocks, each with a result that is live and useful on its own. You decide one block at a time.
The arrangement is agreed at the start, depending on the project. Full ownership of the source code is one of the possible options. In every case the data is and remains yours.
The system is looked after over time under an ongoing management agreement: monitoring, verified backups, updates and development of new features.
On cloud infrastructure chosen together. Encrypted backups verified with test restores, logged access, continuous monitoring.
Agents operate only through dedicated tools, with defined permissions, and every action is logged. Autonomy is granted one action at a time, and cases that need a person are handed over to a person.
The method is the same everywhere: it starts from processes and data. Today we have systems in operation in industry, logistics, emergency repair services, culture and sport, the non-profit sector and hospitality.
Critical Mug is founded and led by Lucio Patone, fractional CTO and solution architect. On every system he works with a network of specialists, brought in according to the skills the project requires.
Lucio Patone's profileTell us in a few lines which process you want to improve: we will get back to you to arrange a first meeting.